1. Introduction

Welcome to Qelaro, a product of Rdentia Technologies Private Limited ("Company," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our queue management service.

By using Qelaro, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our service:

Account Information: Email address, password, business name
Queue Information: Queue names, descriptions, settings
Customer Information: Names and phone numbers provided when joining queues
Payment Information: Billing details (processed securely through Stripe)

2.2 Automatically Collected Information

Usage Data: Queue activities, timestamps, status changes
Device Information: Browser type, IP address, operating system
Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use the collected information for:

Providing and maintaining our queue management service
Sending notifications to customers when called
Processing payments and managing subscriptions
Generating analytics and insights for business owners
Improving our service and developing new features
Communicating with you about updates, security, and support
Preventing fraud and ensuring platform security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

Service Providers: Stripe (payments), Supabase (database hosting)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services:

Account Data: Retained until account deletion
Queue Data: Retained for analytical purposes (30 days for completed entries)
Customer Data: Phone numbers and names deleted after queue completion
Payment Records: Retained for 7 years for accounting purposes

6. Data Security

We implement appropriate security measures to protect your information:

Encryption in transit (HTTPS/TLS)
Encryption at rest for sensitive data
Secure authentication using Supabase Auth
Regular security audits and updates
Restricted access to personal information

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Portability: Receive your data in a structured format
Objection: Object to certain data processing activities

To exercise these rights, contact us at privacy@qelaro.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Company: Rdentia Technologies Private Limited
Email: privacy@qelaro.com
Website: qelaro.com/contact